CANCELLING / CHANGING YOUR ORDER
Due to the high volume of online orders and processing times, UrbanDecay.com cannot guarantee putting a stop to your order once you submit it. You should always review your order before checking out, but in the event that you made an error – please contact UrbanDecay.com’s Customer Service Representatives immediately at (800)784-URBAN (8722), Monday through Friday, 7:00 AM to 5:00 PM Pacific Time, excluding holidays, or email us at onlineorders@urbandecay.com.
If you are online, you can cancel your order in the Shopping Basket during checkout by clicking on the “Remove” button to delete the item(s) or to cancel the entire order.
