We Can Help!

If you have questions or need help with your account, contact us. We're happy to help!

Call us toll free 1-800-784-URBAN (8722). We're available Monday to Friday 10 AM to 7 PM EST.

CANCELLING/CHANGING YOUR ORDER

Due to the high volume of online orders and processing times, UrbanDecay.com cannot guarantee putting a stop to your order once you submit it. You should always review your order before checking out, but in the event that you made an error – please contact UrbanDecay.com’s Customer Service Representatives immediately at (800)784-URBAN (8722) or email us at onlineorders@urbandecay.com.

If you are online, you can cancel your order in the Shopping Basket during checkout by clicking on the “Remove” button to delete the item(s) or to cancel the entire order.