We Can Help!

If you have questions or need help with your account, contact us. We're happy to help!

Call us toll free 1-800-784-URBAN (8722). We're available Monday to Friday 10 AM to 7 PM EST.

DELIVERY TIMES

Total estimated delivery times include 1-2 days for order processing. UPS does not operate on Saturday or Sunday. Orders received after 10:00 am PST Monday through Thursday will be processed and shipped the following business day. Orders placed on Friday after 10:00 am PST and all orders received on Saturday and Sunday will not be processed until Monday morning. Please note this when placing an order online, especially when selecting Expedited / Rush Shipping. For example, if you place an order after 10:00 am PST on Wednesday and select UPS Next Day, it will be shipped on Thursday and should arrive Friday. Please be aware that on US holidays, regular order processing may be slightly delayed. Also, some US carriers may not ship or deliver on certain holidays. Note: UPS does not guarantee delivery time on ground shipments and, therefore, neither can Urban Decay.