We Can Help!
If you have questions or need help with your account, contact us. We're happy to help!
Call us toll free 1-800-784-URBAN (8722). We're available Monday to Friday 10 AM to 7 PM EST.
OUT-OF-STOCK/BACK ORDER
When items are out-of-stock, you’ll see “Temporarily Out-Of-Stock” next to the product description. Out-of-Stock products cannot be purchased until the store is replenished, but you can choose to sign-up to receive an email notification as soon as the item comes back in stock. If you placed an order for an item that later comes up as out-of-stock, you will be notified by a Customer Service Representative via phone or email if there is a problem fulfilling your order. If an item in your order is out-of-stock, we will ship all the available items now and notify you of any product(s) that cannot be fulfilled. Currently, we do not offer "Back Orders" for products that are not available. If you have any questions, please call UrbanDecay.com's Customer Service Representatives at (800)784-URBAN (8722)
The Coalition for Consumer Information on Cosmetics (CCIC) consists of seven national animal protection groups banded together to help make shopping for animal-friendly cosmetics easier and more trustworthy. If a customer sees the internationally recognized "leaping bunny" logo on a cosmetic or a website, they know that the company has committed to The Corporate Standard of Compassion for Animals, a voluntary pledge that companies make not to test on animals during any stage of product development. The company's ingredient suppliers make the same pledge and the result is a cosmetic guaranteed to be 100% free of animal testing. Urban Decay has made this commitment. To find out more about our friends at the CCIC, visit 
People for the Ethical Treatment of Animals (PETA), the largest animal rights organization in the world, with more than one million members and supporters, is dedicated to establishing and protecting the rights of all animals. Companies that have joined PETA’s Caring Consumer Project have pledged—in writing—that they and their suppliers do not conduct or commission animal tests on ingredients, formulations, or finished products, and that they will not do so in the future. Urban Decay displays PETA’s cruelty-free bunny logo to assure our customers that we do not use or condone animal tests. We believe that you can have a killer look without killing or harming animals. For more information, please visit 
If you see Marley’s purple paw print next to a cosmetic, Urban Decay certifies that it is a vegan cosmetic, and does not contain any animal-derived ingredients. Although we are a cruelty-free company, and not a vegan company, we love vegans and want to make your shopping experience as pleasurable and informative as possible! Our first step in making UrbanDecay.com vegan-friendly was to identify these cosmetics and make it easy to shop. Currently, we are working with our laboratories to find out which of our non-vegan cosmetics can be converted. In many situations, there is a plant-derived or synthetic alternative to an animal-derived ingredient. For cosmetics where we do not feel our quality will be compromised, and we can deliver the same rich color and texture you desire, we will convert the cosmetic to 100% vegan ingredients. Be on the lookout for new additions to our vegan cosmetics, and thank you for supporting Urban Decay!
The pioneers and products featured in Splendora Eco Style won their editors over not only because they are gutsy and green, but because they are fusing fresh ideas with exceptional design. Splendora was impressed with our selection of vegan cosmetics.