We accept the following forms of payment:
- Credit Card
- E-Gift Card
- Online Store Credit
If you have any questions about placing your order, call us at 800.784.URBAN (8722), Monday through Friday, 7:00 AM to 5:00 PM Pacific Time, excluding holidays, or send us an e-mail at firstname.lastname@example.org.
We accept the following credit cards:
- American Express
Once your order has been submitted, the funds will be held on your account until the transaction is complete. Your credit card will actually be charged once your order has been shipped from our warehouse. At the same time, we will send you a shipping confirmation email containing your tracking number.
Your credit card information is encrypted through Secure Socket Layer (SSL) technology. This technology ensures that your information remains private and secure. To ensure the security of your connection, check the indicator in your browser window after accessing the server. If you see an unbroken key or a closed lock, then SSL is active. A second method to ensure security is to look at the URL line of the browser. When accessing a secure server, the first characters of the site address will change from “http://” to “https://”.
Some versions of browsers and some firewalls do not permit communication through secure servers. In this case, you will be unable to connect to the server and won't be able to place an order securely.
If you have an e-Gift Card, please enter the code in the designated field during Checkout. It will automatically go toward your purchase as the primary payment method. If your order total exceeds the amount on the e-Gift Card, you will need to pay the remaining balance with a valid US issued credit card. Any remaining funds on the e-Gift Card will be saved for future purchases.
Online Store Credit
You must be logged-in before you can access your store credit.
Click on “Sign-In” and enter your correct username and password. Add the items you wish to purchase in your shopping cart and proceed to Checkout. Your store credit will automatically be deducted from your order total. If there is still a remaining balance due on your order, you will be instructed to enter your credit card information. Unused store credit will be saved for use on your next purchase.
Using your PayPal account is simple. Once you have added items to your Shopping Bag and confirmed them, click on Checkout and proceed to the Shipping Tab. Enter your shipping address and shipping method. Click on the Continue Checkout button at the bottom of the page. On the Billing Tab enter your billing address and choose the PayPal button. When you click on Continue Checkout this time you will be taken to the secure PayPal web store. You'll be asked to log into your PayPal account using your email address and password. Click to confirm your payment and then you're done. Your transaction is secure and you're protected from any unauthorized payment made from your PayPal account. You will then be taken back to your Shopping Bag at urbandecay.com. Click Submit Order to complete your purchase. We recommend you print your receipt as proof of your transaction.