LOVE IT OR LEAVE IT GUARANTEE
With the urbandecay.com 'Love It or Leave It Guarantee', you can return an item for FREE if you're not completely satisfied. Please note that proof of purchase is required, and this guarantee is only applicable to Urban Decay products purchased on urbandecay.com. Purchase of Sale items are final and are not eligible for return or exchange. At present, urbandecay.com only ships within the United States.
Please note that although we have tried to accurately display and represent the colors of products, the actual colors you see will depend on your monitor.
FREE RETURNS
UrbanDecay.com now offers free returns, making our Love It or Leave It Guarantee even sweeter for you!
You have up to 45 days (from the shipment date) to return merchandise with which you are not satisfied. Purchase of Sale items are final and are not eligible for return or exchange. All returns are credited in the original form of payment.
Note: We do not refund shipping unless the return is a result of our error. If www.UrbanDecay.com shipped you the wrong item or the item was damaged while in transit, we will gladly refund all shipping charges. Remember to save your invoice as your receipt.
IF NOT SERVICED BY UPS, SEND RETURNS TO:
Urban Decay Cosmetics, LLC
Attn: Online Returns
833 W. 16th St.
Newport Beach, CA 92663
Urban Decay is not responsible for costs associated with returns not fulfilled by UPS.
Click to download a copy of the return form and list the items you are returning and your order number.
When we receive your merchandise, we'll refund the full purchase price in the original form of payment unless you specify that you'd like to do an exchange. If you request a refund, please allow up to 14 business days from the time we receive your return before receiving a credit. We cannot refund the shipping unless the return is the result of our error. We will notify you by email once your return has been fully processed. Please note that your financial institution may take approximately 5-7 business days to reflect this transaction.
If you have any questions or concerns about your return or exchange, please give us a call toll-free at (800)784-URBAN (8722), Monday through Friday, 7:00 AM to 5:00 PM Pacific Time, excluding holidays, or send us an e-mail at info@urbandecay.com.
INSURING YOUR RETURN PACKAGE
We recommend that you track your return package to confirm that we received it. The US Postal Service offers a delivery confirmation service for a small additional fee. For larger returns or ease of mind, you may want to consider insuring your package. Just take your package to a US Post Office and a representative can add these options for you. If you choose to select another carrier to ship your return, we suggest you use a carrier such as UPS or FedEx that provides tracking information and requires a signature.
ITEMS PURCHASED AT RETAIL
We are sorry, but we cannot accept merchandise purchased at a retail location. At Urban Decay we respect our partnerships with our trusted retailers and aim to create policies that are beneficial to the customer, the retailer and Urban Decay. Due to this, all items purchased through our retail partners must be returned to the retailer from which the product was purchased in accordance to their return policies.
If you have questions please contact Customer Service toll free at 1-800-784-URBAN (8722), Monday through Friday, 7:00 AM to 5:00 PM Pacific Time, excluding holidays, or send us an e-mail to info@urbandecay.com.
