We Can Help!
If you have questions or need help with your account, contact us. We're happy to help!
Call us toll free 1-800-784-URBAN (8722). We're available Monday to Friday 10 AM to 7 PM EST.
LOVE IT OR LEAVE IT GUARANTEE
With the urbandecay.com 'Love It or Leave It Guarantee' you can return any item if you're not completely satisfied. Please note that proof of purchase is required, and this guarantee is only applicable to Urban Decay products purchased on urbandecay.com. At present, urbandecay.com only ships within the United States.
Please note that although we have tried to accurately display and represent the colors of products, the actual colors you see will depend on your monitor.
RETURNS & EXCHANGES
UrbanDecay.com offers a satisfaction guarantee policy on all purchases. You have up to 45 days (from the shipment date) to return any merchandise with which you are not satisfied. All returns are credited in the original form of payment.
Note: We do not refund shipping unless the return is a result of our error. If www.UrbanDecay.com shipped you the wrong item or the item was damaged while in transit, we will gladly refund all shipping charges. Remember to save your invoice as your receipt.
To return merchandise to UrbanDecay.com, please follow these easy steps:
- Place the item(s) back in the original packaging or a box of your choice. Be sure to pack it well to avoid breakage.
- Complete the Return/Exchange form that was included in your email confirmation.
Please note: If you did not provide an email address during checkout you will not receive this form – so please send us a copy of the invoice that was mailed to you. - Be sure to include your order number and the reason for the return/ exchange. If you are requesting an exchange, please include the item number(s) of the product(s) you would like instead.
- Include the completed bottom portion of the Return/ Exchange form with your package.
- We’ve included a self-addressed label for your convenience. Simply include your name, address, and order number in the “From” field and send the package on its way! It’s that simple.
Send Returns To:
Urban Decay Cosmetics, LLC
Attn: Online Returns
833 W. 16th St.
Newport Beach, CA 92663
When we receive your merchandise, we’ll refund the full purchase price in the original form of payment unless you specify that you’d like to do an exchange. If you request a refund, please allow up to 14 business days from the time we receive your return before receiving a credit. We cannot refund the shipping unless the return is the result of our error. We will notify you by email once your return has been fully processed. Please note that your financial institution may take approximately 5-7 business days to reflect this transaction.
If you have any questions or concerns about your return or exchange, please give us a call toll-free at (800)784-URBAN (8722), Monday – Friday, 10:00 am – 7:00 pm EST or send us an e-mail at info@urbandecay.com
Insuring Your Return Package
We recommend that you track your return package to confirm that we received it. The US Postal Service offers a delivery confirmation service for a small additional fee. For larger returns or ease of mind, you may want to consider insuring your package. Just take your package to a US Post Office and a representative can add these options for you. If you choose to select another carrier to ship your return, we suggest you use a carrier such as UPS or FedEx that provides tracking information and requires a signature.
ITEMS PURCHASED AT RETAIL
We are sorry, but we cannot accept merchandise purchased at a retail location. You must return it to the retailer where it was originally purchased. If you have questions please contact Customer Service toll free at 1-800-784-URBAN (8722) Monday through Friday 10 AM to 7 PM EST or send us an e-mail to info@urbandecay.com.
The Coalition for Consumer Information on Cosmetics (CCIC) consists of seven national animal protection groups banded together to help make shopping for animal-friendly cosmetics easier and more trustworthy. If a customer sees the internationally recognized "leaping bunny" logo on a cosmetic or a website, they know that the company has committed to The Corporate Standard of Compassion for Animals, a voluntary pledge that companies make not to test on animals during any stage of product development. The company's ingredient suppliers make the same pledge and the result is a cosmetic guaranteed to be 100% free of animal testing. Urban Decay has made this commitment. To find out more about our friends at the CCIC, visit 
People for the Ethical Treatment of Animals (PETA), the largest animal rights organization in the world, with more than one million members and supporters, is dedicated to establishing and protecting the rights of all animals. Companies that have joined PETA’s Caring Consumer Project have pledged—in writing—that they and their suppliers do not conduct or commission animal tests on ingredients, formulations, or finished products, and that they will not do so in the future. Urban Decay displays PETA’s cruelty-free bunny logo to assure our customers that we do not use or condone animal tests. We believe that you can have a killer look without killing or harming animals. For more information, please visit 
If you see Marley’s purple paw print next to a cosmetic, Urban Decay certifies that it is a vegan cosmetic, and does not contain any animal-derived ingredients. Although we are a cruelty-free company, and not a vegan company, we love vegans and want to make your shopping experience as pleasurable and informative as possible! Our first step in making UrbanDecay.com vegan-friendly was to identify these cosmetics and make it easy to shop. Currently, we are working with our laboratories to find out which of our non-vegan cosmetics can be converted. In many situations, there is a plant-derived or synthetic alternative to an animal-derived ingredient. For cosmetics where we do not feel our quality will be compromised, and we can deliver the same rich color and texture you desire, we will convert the cosmetic to 100% vegan ingredients. Be on the lookout for new additions to our vegan cosmetics, and thank you for supporting Urban Decay!
The pioneers and products featured in Splendora Eco Style won their editors over not only because they are gutsy and green, but because they are fusing fresh ideas with exceptional design. Splendora was impressed with our selection of vegan cosmetics.