Jobs / Careers

Urban Decay is the leading, trend-setting cosmetics company that extends employment opportunities to those individuals who are just as passionate about working in the industry as we are. Our company's success and growth allows us to search for highly talented and extremely dedicated individuals who are eager to join our team.

The best way to search for a career in the L'Oréal family is to use the L'Oréal portal.

L'Oréal portal

If you have trouble following the link, type this URL into your browser:
http://www.lorealusa.com/careers/careers-homepage.aspx

ECOMMERCE POSITIONS


POSITION PURPOSE:


Responsible for the development of the Urban Decay CRM roadmap strategy and execution for both D2C and FSS programs, with a focus on retention, loyalty and email marketing strategy.


JOB RESPONSIBILITIES:


  • Pursue and implement innovative new CRM solutions for UD (Social CRM, Loyalty, Email Vendor, possibly DM).
  • Owns final customer strategy; controls and approves budget, asset deployment, creative development and briefings of emails, name collection and on-site personalization strategy.
  • Lead FSS data integration plan, communication and strategy in conjunction with Global Marketing.
  • Develop and launch customer-centric programs.
  • Develops and briefs annual customer strategy across channels including EM, mobile, site personalization and customer service.
  • Develops and evolves CRM value proposition for sites and FSS.
  • Participates and collaborates to maintain good communication with D2C and DMI’s to share, learn and align on plans and prioritize to maximize business impact, KPI improvement and ROI.
  • Partners with D2C and IT team on executing new pilot initiatives and capabilities.
  • Aligns with Director and AVP on CRM KPI goals and is responsible for meeting those KPT objectives.
  • Manages budget for all eComm and FSS customer programs.
  • Manage POS system and FSS customer preference management and multi-channel strategy.
  • Partners with Director on promotional strategy to ensure healthy and balanced promotional plan for customer base.
  • Manages house file, reporting on growth/attrition on a monthly basis.
  • Participates in regular and annual team planning, providing input and strategic guidance to CRM strategies and prioritization of these programs to drive maximum ROI.
  • Shares CRM best practices and competencies across the organization as needed.
  • Develop and evolve customer segmentation strategy and methodology.
  • Generates sophisticated understanding of the UD consumer and product preference insights.
  • Leverages customer data with eCommerce KPI’s to build customer-centric website strategies and capabilities.
  • Creates personas by segment for the digital team and the larger organization as needed.
  • Sets KPI’s and responsible for collaborating with Digital team to meet these targets. Issues monthly KPI reports.
  • Coordinates and helps execute strategic guidelines and business rules for CRM database of record.
  • Help guide on sampling and GWP promotional strategy and operational planning.

VALUES:


Successful employee should be adaptable in using their organizational skills to prioritize tasks and opportunistic in taking ownership of various projects. Have the urgency to anticipate busy schedules and teamwork to communicate with other members of the department/store to complete assignments on time and accurately. Possess openness in their problem solving and integrity in their research to effectively address the needs of the company. Regular attendance in conformance with the standards, which may be established by the company from time to time, is essential to the successful performance of this position.


SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY:


  • 5 to 7 years of progressive demonstrable experience managing a CRM program.
  • Demonstrated knowledge of CRM ' segmentation, offer management, campaign management, data mining, database marketing, direct marketing, email marketing, and interactive marketing
  • Experience working in an Omni-channel environment a plus.
  • Familiar with executive level reporting and communication. Able to clearly communicate CRM concepts to an audience with a wide variation of experience on the topic.
  • Ability to partner with internal and external groups to execute campaigns and produce results in all areas of responsibility
  • Entrepreneurial spirit, attention to detail, customer-service orientation, and creativity in problem-solving
  • Strong knowledge of current eCommerce trends, strategies, and techniques

PHYSICAL DEMANDS OR REQUIREMENTS:


Normal Office Environment – may occasionally lift and/or move up to 25 pounds.


QUALIFICATION STANDARDS:


Experience managing digital budgets and understanding of financial norms


  • Strong presentation skills
  • Excellent communication and writing skills.
  • Dynamic, entrepreneurial personality with the ability to manage multiple tasks
  • Proven expertise in problem solving and project management
  • Good organization and prioritization skills required

SOFTWARE/PLATFORMS:


  • Harte Hanks / Exact Target
  • Google Analytics
  • Demandware eCommerce Platform experience a plus
  • Microsoft Office Suite

Urban Decay is an Equal Opportunity Employer

SALES POSITIONS

We are sorry! We currently do not have any open Sales positions at this time. Please check back at urbandecay.com/careers soon!

Urban Decay is an Equal Opportunity Employer

IT POSITIONS

We are sorry! We currently do not have any open IT positions at this time. Please check back at urbandecay.com/careers soon!

Urban Decay is an Equal Opportunity Employer

MARKETING POSITIONS

We are sorry! We currently do not have any open Marketing positions at this time. Please check back at urbandecay.com/careers soon!

Urban Decay is an Equal Opportunity Employer

GENERAL POSITIONS

We are sorry! We currently do not have any open General positions at this time. Please check back at urbandecay.com/careers soon!

Urban Decay is an Equal Opportunity Employer