Customer Service Survey Sweepstakes

Terms and Conditions


  1. ELIGIBILITY: The Customer Service Survey Sweepstakes is open and offered only to legal U. S. residents age 13 or older as of the time of entry, who reside in and are physically located in the 50 United States and the District of Columbia (excluding Florida, New York and Rhode Island). Employees, directors, agents and/or affiliates of Urban Decay Cosmetics, 833 W. 16th St., Newport Beach, CA 92663 ("Sponsor"), and their respective immediate family (spouse and parents, siblings and children and each of their spouses) and persons living in the same household of each of the above, regardless of residence and whether or not related, are ineligible to enter or win a prize. By entering the Sweepstakes, you (or your parent/legal guardian if you are a minor in your jurisdiction of primary residence, on their and your behalf) agree to be bound by these terms and conditions. All decisions of Sponsor are final.

  2. ENTRY: Sweepstakes begins at 12:01AM (Pacific Time) on the first of the month and ends at 11:59PM (Pacific Time) on the last day of the month and will be conducted and administered at the sole discretion of Sponsor. Limit one entry per person, per day. Sponsor is not responsible for late or misdirected online entries, computer problems, or internet communications. For purposes of this Sweepstakes, email addresses are deemed to belong to the individual whose name appears on the email account as owner. By participating in this Sweepstakes, participants elect to share contact information with Sponsor. Sponsor's use of information will be in accordance with the Urban Decay Cosmetics' Privacy Policy.

  3. DRAWING/ODDS: On or about the fifth day of the following month, Sponsor will randomly draw a winner ("Winner") from among all eligible entries submitted and received. Odds of winning depend on the total number of eligible entries received. Winners will be notified by telephone and/or email (Sponsor reserves the right to determine notification method) on or about the drawing date. Sponsor is not obligated to leave voice mail, answering machine or other message.

  4. PRIZE: Winner will receive an Urban Decay E-Gift Card with a retail value $300 (the "Prize"). Winner must claim prizes within two (2) business days of attempted prize notification or an alternate winner may be selected. Winner will be solely responsible for any and all taxes in connection with the Prize and all other expenses and/or terms not specifically described as part of the Prize. If Prize or notification of Prize is returned as undeliverable, Winner will be disqualified. Prizes may not be transferred, redeemed for cash, or substituted by Winner. Potential Winner may be required to provide his/her US Social Security Number for tax purposes as well as a valid government issued photo identification card.

    Winner will receive an email with a Gift Card Code redeemable only at The code is activated within 24 hours after receiving the e-mail. To redeem, provide the card's XX-number code. To redeem online: On the billing page, provide the card's 12-digit code. You can also check the balance of your Gift Card online.

  5. GENERAL CONDITIONS: By participating in the Sweepstakes, you, together with your heirs and assigns, (a) release and forever hold harmless Sponsor, and each of their respective affiliates, parent companies, subsidiaries, and divisions and each of their respective employees, directors, shareholders, and agents (collectively, "Releasees") from any liability whatsoever for any and all claims, costs, losses, or damages of any kind (including, without limitation, those related to personal injury, death, damage to property, infringement or proprietary rights, rights of publicity, privacy or defamation) arising out of or in connection with your or any third party's participation in the Sweepstakes and/or Sweepstakes-related activity including, but not limited to, the use or misuse of any Sweepstakes prize, and (b) agree and acknowledge that Releasees are not responsible for and shall not be liable for: (i) late, lost, stolen, delayed, misdirected, postage due, mutilated, incomplete, unreadable, inaccurate, garbled or unintelligible entries or notices; (ii) telephone system, facsimile, technical or computer malfunctions, lost connections or transmissions, disconnections or other errors of any kind whether mechanical, human, electronic or otherwise relating to or in connection with the Sweepstakes, including, without limitation, errors which may occur in connection with the administration of the Sweepstakes or the processing of entries; (iii) data corruption, theft, destruction, unauthorized access to or alteration of entry or other materials; (iv) any injuries, losses, costs, expenses or damages to person or property of any kind caused, in whole or in part, directly or indirectly, by the prize or resulting from redemption, acceptance, possession, loss or use (including, but not limited to, attendance at an event) or misuse of any prize or from participating in the Sweepstakes or any Sweepstakes-related activity (including, without limitation, any travel to or from any location to receive or use a prize); (v) inability to participate in the Sweepstakes; or (vi) any printing, typographical, human, administrative or technological errors in any material associated with the Sweepstakes. In the event more winner notifications are issued, or more winning prize claims are received, than the number of prizes set forth in these Official Rules due to computer, printing, human or other error or problem, a random drawing will take place from among all eligible prize claims for the prize(s) at issue (or from among all persons so notified) to award the proper number of prizes as set forth in these Official Rules. Inclusion in such drawing shall be each entrant's sole and exclusive remedy under such circumstances. No more than the number of prizes stated in these Official Rules will be awarded. By accepting a Prize, Winner grants Sponsor the right to use and publish Winner's name, bio, portrait, picture, voice and likeness for any trade, advertising or promotional purpose (including, but not limited to promotion of the Sweepstakes) in any and all known media, in perpetuity, all without further compensation, notification, review or approval, unless prohibited by law. Winner (or parent/legal guardian if winner is a minor) must complete, execute and return an Affidavit of Eligibility, Liability Release, and where lawful, Publicity Release within 5 days of notification. Failure to return documents as specified herein will result in disqualification and forfeiture of the prize. The age of majority varies by state. If applicable, a Prize won by a minor may be awarded in the name of the minor's parent/legal guardian, as determined by Sponsor. If any Winner is deemed to be ineligible, does not comply with these Official Rules or cannot accept a Prize as stated, the Prize will be deemed forfeited and may be awarded to an alternate winner. Sponsor reserves the right, in its sole discretion, to modify, cancel or suspend this Sweepstakes (or any portion of the Sweepstakes) should an error or virus, bug, computer problem or other cause or problem corrupt or inhibit the administration, security or proper operation of the Sweepstakes and, in such situation, to select the winner from among the remaining eligible, non-suspect entries received prior to and/or after the action taken or in such manner as deemed fair and appropriate by Sponsor in its sole discretion. In the event that Sweepstakes is modified, cancelled or suspended, notification of such event will be posted at Sponsor reserves the right to disqualify any individual it finds to be tampering with the entry process, the operation of the Sweepstakes, or to be acting in violation of these terms and conditions, and may prosecute such individuals to the full extent of the law. Sponsor shall have the right to interpret and apply these terms and conditions to individual circumstances in its reasonable discretion. THE CALIFORNIA COURTS (STATE AND FEDERAL) SHALL HAVE SOLE JURISDICTION OF ANY CONTROVERSIES REGARDING THE SWEEPSTAKES, WHICH SHALL BE GOVERNED BY THE LAWS OF THE STATE OF CALIFORNIA (EXCLUDING CONFLICT OF LAWS PROVISIONS). VOID WHERE RESTRICTED OR PROHIBITED BY LAW.

  6. WINNERS LIST: For a list of winners, mail a self-addressed stamped envelope to: The Customer Service Survey Contest, c/o Urban Decay Cosmetics E-Commerce Dept., Urban Decay Cosmetics, 833 W. 16th St., Newport Beach, CA 92663.

  7. OFFICIAL RULES: For a copy of the Official Rules, send a self-addressed, stamped envelope (Vermont residents need not affix return postage) to: The Customer Service Survey Contest, c/o Urban Decay Cosmetics E-Commerce Dept., Urban Decay Cosmetics, 833 W. 16th St., Newport Beach, CA 92663.