We Can Help!

If you have questions or need help with your account, contact us. We're happy to help!

Call us toll free 1-800-784-URBAN (8722). We're available Monday through Friday, 7:00 AM to 5:00 PM Pacific Time, excluding holidays.


E-Gift Cards

  • Hang tight! We're making improvements to our eGift Cards section and will have it back up soon. You can still check your balance on existing eGift Cards by using the form below. We apologize for any inconvenience. Questions? We're here for you at 1-800-784-8722, Monday-Friday 7:00 AM-5:00 PM Pacific Time.
  • Delivered by email upon verification and processing during normal business hours.

  • Use online exclusively at urbandecay.com.
E-Gift Card General Information
E-Gift Cards can be ordered in any amount starting at $5.00. They are sent via e-mail to any individual with a valid e-mail address. The recipient of an E-Gift Card will receive an e-mail with a Gift Card Code redeemable only at urbandecay.com. The code is activated within 24 hours after receiving the e-mail.
Already have a Gift Card?
Here's how to redeem it online: On the billing page, provide the card's XX-number code. You can also check the balance of your Gift Card online.
ex. XXX-XXXXX-XXXX