Urbandecay.com has partnered with MyUS.com to offer convenient International Shipping. MyUS.com membership can offer you deeply discounted international shipping rates for shipping to more than 225 countries. They can provide you with a US street address, receive packages on your behalf, and then ship your order overseas. MyUS.com also helps prepare customs paperwork for your shipments.
How It Works
- Choose your MyUS.com subscription, create your account and receive your own US address.
- Use your new US address provided by MyUS.com when placing your order with us.
- Once we ship your order, MyUS.com will manage the mail forwarding process to you.
Please note that some items cannot be shipped to international addresses and are not eligible for MyUS.com's services. These restrictions include such items as pressurized cans (e.g. aerosol cans), and hazardous materials (e.g. nail polish). Please see the “TIPS” section on the product detail page for any restrictions. Additional restrictions may apply to your destination; the MyUS.com website has a complete list of prohibited items for different countries.
The unauthorized reselling or distribution of Urban Decay products is prohibited. Orders placed with the intention of exchanging money for product, are against Urban Decay company policy. We have alerts in our system setup to identify such orders. Urban Decay reserves the right to cancel any order, without prior notification to the customer. Obtaining a MyUS membership does not bypass this company policy. If you would like clarification on whether your order is considered “reselling”, please feel free to contact Customer Service (see contact information below).
If you choose to use MyUs to forward your order outside of the continental United States, Alaska, or Hawaii, then we consider their U.S. address to be the destination for your order. Our responsibility for loss or damage to your order ends once it reaches their warehouse safely. We recommend reviewing their insurance options for international shipments before you place your order.
Urban Decay Customer Service
Monday through Friday, 7:00 AM to 5:00 PM Pacific Time, excluding holidays