ORDERING ONLINE

Ordering online at UrbanDecay.com is quick and easy.

Step 1:  Shopping Cart
Step 2:  Shipping Information
Step 3:  Billing Information
Step 4:  Order Review
Step 5:  Order Confirmation
 

Step 1:  Shopping Cart

• Once you find the item(s) you wish to purchase, add the product(s) to your online shopping cart.  To place items in your cart, simply click on “Add to Bag” for each item.
• To delete item(s) from your cart during the checkout process, check the “X” box next to the item(s). 
• To change the quantity of the item(s), type the new number in the box marked “Quantity”.  Click “Update Cart” to save your changes.

At this time, we only ship within the United States and we only accept credit cards issued within the US.

Sign-In:

• Returning Customers:  When you have finished adding items to your cart, you will be asked to sign-in by entering your email address and password.
• First Time Customers:  You will be asked to create an account with us for faster checkouts in the future or you may skip this step and proceed without registering.

Step 2:  Shipping Information

• You may choose to ship your order to an address other than the billing address as long as it is within the United States.  Simply fill in the required fields.  Make sure you spell correctly and enter information accurately because even a slight mistake may result in error.
• Select your preferred shipping method.  For detailed information regarding shipping costs and delivery times, please see Shipping & Delivery
• Please note that all nail polishes must be shipped via UPS Ground.  UPS cannot deliver to PO Boxes or APO addresses.  We’re sorry, but UPS 3rd day is not available to residents of Hawaii or Alaska.
• We do not ship outside the United States at this time.

Step 3:  Billing Information

Select your payment method.  We accept the following forms of payment:

• Credit Card
• Debit Card
• E-Gift Card
• Online Store Credit

Credit Card

• We accept the following credit cards:
  
  American Express
  Discover
  MasterCard
  Visa
  
  Please Note:
  We do not accept international credit cards at this time.
• If your billing address is not the same as your shipping address, you will be asked to enter it.
• Make sure you enter your name and address exactly as it appears on your credit card statement.
• You will have the option to save your credit card information in your online account to help speed up future purchases.
• Once your order has been submitted, the funds will be held on your account until the transaction is complete.  Your credit card will not be charged until your order has shipped from our warehouse.  Holds are usually removed after 3-5 business days; however, policies may differ from one financial institution to the next.  Please contact your financial institution for more detailed information regarding their policies.

Debit Card

• We accept debit /check cards as long as there is a Visa or MasterCard logo on the card.  Funds will be held on your account, but will not be debited until your order has been shipped.  Holds are usually removed after 3-5 business days; however, policies may differ from one financial institution to the next.  Please contact your financial institution for more detailed information regarding their policies.

E-Gift Card

• If you have an e-Gift Card, please enter the code in the designated field during Checkout.  It will automatically go toward your purchase as the primary payment method.  If your order total exceeds the amount on the e-Gift Card, you will need to pay the remaining balance with a valid US issued credit card.  Any remaining funds on the e-Gift Card will be saved for future purchases.

Online Store Credit

• You must be logged-in before you can access your store credit.
• Click on “Sign-In” and enter your correct username and password.  Add the items you wish to purchase in your shopping cart and proceed to Checkout.  Your store credit will automatically be deducted from your order total.  If there is still a remaining balance due on your order, you will be instructed to enter your credit card information.  Unused store credit will be saved for use on your next purchase.

Step 4:  Order Review

• It is important to verify all the details of your order before hitting “Submit”.  Your order cannot be canceled or changed once it has been submitted.  Please assure that the billing and shipping information is correct as well as the items and their quantities in your cart.  If you want to change anything in your order, you may do so now by clicking on the section that you wish to edit.
• If – for any reason – you need to cancel your order, this is the last opportunity you’ll have to do so.
• When you are ready to place your order, hit “Submit Order”.  You will not be able to change or cancel your order once it has been submitted.

Step 5:  Order Confirmation

• As soon as you submit your order, a confirmation page will appear on the next screen.  Print this page out for your records.  If you provided an email address during the checkout process, you will also receive an email confirmation.
• Please retain your order number for reference.  If you have any questions or concerns regarding your order, please email us at onlineorders@urbandecay.com or call us toll-free at (800)784-URBAN (8722).

Problems with Billing / Shipping

Shipping Address Error

• If you receive an error message on the Ship-To page, make sure you check the information you entered for accuracy.  We validate all shipping information against the US Postal Service database; therefore, please check for typos, misspellings, abbreviations, and/or unnecessary spaces.
• If you checked for accuracy in all fields and believe your entered address is correct, please check the box marked “Do not use USPS address verification” in order to continue the checkout process.

Billing Address Error

• We verify all information with the US Postal Service database before submitting your order; therefore, if you get an error message on the Bill-To page during checkout, please verify your address and check for any typos, misspellings, abbreviations, and/or unnecessary spaces.
• Please ensure that the billing address on your credit card statement matches exactly what information you have entered.  If you have recently moved, please call your issuing bank to ensure they have updated their records.

Address Verification Error

• We validate all addresses with the US Postal Service database; if you received an error message please verify that the address was entered correctly.  Check for possible typos, misspellings, abbreviations, and/or unnecessary spaces – all of which may lead to error during checkout.
• If you checked for accuracy in all fields and believe your entered address is correct, please check the box marked “Do not use USPS address verification” in order to continue the checkout process.  
• Please note that orders received with a valid credit card, but incorrect billing address will likely result in a hold on your account.  If this occurs, a Customer Service Representative will contact you via phone and/or email.