PRIVACY AND SECURITY POLICY
YOUR PERSONAL INFORMATION MAY BE PROCESSED BY US IN THE COUNTRY WHERE IT WAS COLLECTED AS WELL AS OTHER COUNTRIES (INCLUDING THE UNITED STATES) WHERE LAWS REGARDING PROCESSING OF PERSONAL INFORMATION MAY BE LESS STRINGENT THAN THE LAWS IN YOUR COUNTRY. BY USING THIS SITE AND PROVIDING ANY PERSONAL INFORMATION, YOU ARE CONSENTING TO THE TRANSFER OF DATA FROM YOUR COUNTRY TO A COUNTRY THAT HAS LESS STRINGENT LAWS, AND THE PROCESSING OF YOUR PERSONAL INFORMATION IN CONFORMANCE WITH THIS POLICY.
The Site is not directed to children and children are not eligible to use our Services. Protecting the privacy of children is very important to us. We do not collect or maintain Personal Information from people we actually know are under 13 years of age, and no part of our Site or Services is designed to attract people under 13 years of age. When the Site does collect age information, and users identify themselves as under 13, we will take steps to remove that user's Personal Information from our databases and to prevent the user from utilizing the Site and the Services. Additionally, if you are under 18, you may not purchase any products from the Site.
How We Collect Information
In general, the Personal Information we gather enables us to process your orders, to provide the Services to you. We collect Personal Information that you submit to us voluntarily when you register or order products. To create an "Account" with a user name, we require that you provide certain Personal Information, including your name, email address, mailing address and phone number. We may also ask you to provide certain optional Personal Information, such as your age and gender, to help us learn more about the use of the Site and/or Services.
One type of Personal Information we may collect when you purchase products through the Site (regardless of whether you have an Account) is "Payment Information", which means the information necessary to process your order. Payment Information may include the following: (i) your name as it appears on the credit card, (ii) the credit card type (VISA, MasterCard, American Express or any other issuer then accepted by Urban Decay), (iii) a valid credit card number; (iv) the date of expiration of your credit card, (v) your billing address, and (vi) any activation numbers or codes needed to charge your card. However, we offer alternative means of paying for orders such as PayPal, through which Urban Decay will not collect any Payment Information from you. Either way, we will also need to collect your shipping address to process any order.
If you have an Account, we will store your Payment Information, unless you request us not to do so (for information about making this request, please see the section below regarding deleting and changing your information). If you do not have an Account, when you purchase products with your credit card, we collect your Payment Information to process that transaction (but only temporarily – we do not store your information longer than is necessary for us to process the transaction).
To receive our newsletter, you must provide your email address. When you communicate with us through our Site or by sending us an email, we may collect and store any information that is contained in your communications with us. You can choose not to provide us with certain information, but this may limit the features of the Site or Services you are able to use.
If a third party buys you an e-GiftCard to our Site, we will ask for your email address from the party paying for your e-GiftCard. If you do not wish for us to collect or hold information about you that you did not provide to us, please see the section below regarding deleting and changing your information. If you are the party buying an e-GiftCard, we will collect your name and email address, as well as any Payment Information necessary to process that order (unless you opt to pay with PayPal).
How We Use Information
We will use your Personal Information to:
- Administer your Account;
- Process your payments and fulfill your orders;
- Provide you with Services and customer support;
- Tailor the features, performance and support of the Site or Services to you;
- Market our products and services to you and those of third parties we believe may be of interest to you;
- Respond to your requests, resolve disputes and/or troubleshoot problems;
- Improve the quality of the Site and the Services; and
- Communicate with you about the Site and the Services.
We may also use your Personal Information to create Anonymous Information records by excluding information that makes the information personally identifiable to you. You can opt out of receiving certain communications from the Site such as our newsletter by (i) clicking the "Unsubscribe" link at the bottom of each email, (ii) calling us at the number below, (iii) clicking the opt-out on your Account page, (iv) emailing us at firstname.lastname@example.org, (v) sending us a request by postal mail, or (vi) clicking this link. Please note that even if you unsubscribe or opt-out, we may still send you order, Site and Service related communications (e.g., emails related to your orders or comments).
How We Disclose Information
We may disclose certain Personal Information:
- To third party vendors who help us provide the Services or the Site, including vendors that process purchases for us;
- To third parties to whom you ask us to send Personal Information (including when you purchase eGiftCards for such third parties);
We reserve the right to disclose Anonymous Information publicly without restriction, including to third party vendors who may help us enhance or provide the Site or Services or to third parties.
Information Disclosed to Third Parties
Please be aware that any Personal Information you make available to us on social networking websites may also be made available generally on those websites, including to third parties, pursuant to your privacy settings on such websites. Please be thoughtful about your privacy settings on such social networking websites.
Updating and Controlling Your Information
If you have an Account with us, you may update certain of your Personal Information on our Site. You may also email us at email@example.com or call us at (800) 784-8722, Monday through Friday, 7:00 AM to 5:00 PM Pacific Time, excluding holidays. You may request deletion of your Personal Information by us, but please note that we may be required (by law or otherwise) to keep this information and not delete it (or to keep this information for a certain time, in which case we will comply with your deletion request only after we have fulfilled such requirements). When we delete Personal Information, it will be deleted from the active database, but may remain in our archives and we may also retain Anonymous Information about your use of our Services. Once we disclose some of your Personal Information to third parties, we cannot access that Personal Information any longer and cannot force the deletion or modification of any such information by the parties to whom we have made those disclosures.
Third Party Activities on the Site
We allow third-party companies, including AddThis, to collect certain Anonymous Information when you visit our website. These companies may use non-personally identifiable information during your visits to this and other websites in order to provide advertisements about goods and services likely to be of greater interest to you. These companies typically use a Cookie or a third party web beacon to collect this information. To learn more about this behavioral advertising practice, you can visit www.networkadvertising.org or www.addthis.com/privacy.
We may contract with third party service providers to help manage and optimize our Internet business and communications. For example, we may use the services of a marketing company to help us measure the effectiveness of our advertising and how visitors use our Site. The information collected helps us learn things like what kinds of customers our Site attracts and what kinds of offers our customers like to see.
Urban Decay has put in place appropriate physical, electronic, and managerial procedures to safeguard and secure your Personal Information. Among the security measures taken are SSL Technology and, if you have an Account, a login process requiring a password and username. If you become aware of any loss, theft or unauthorized use of your password, please contact Urban Decay’s Customer Service Department by email at firstname.lastname@example.org, or by phone at (800) 784-8722.
This Policy was last revised: October 10, 2012.