We Can Help!

If you have questions or need help with your account, contact us. We're happy to help!

Call us toll free 1-800-784-URBAN (8722). We're available Monday to Friday 10 AM to 7 PM EST.

SHIPPING PRICING


OUR COMMITMENT

We strive to ship your order as soon as possible after you place your order (subject to the order having been accepted by us as will be confirmed to you by email), normally within 2 working days or less if the goods are in stock, and in any event within 30 days beginning on the day after you place your order.

FREE SHIPPING

Get FREE Standard USPS Shipping on all merchandise orders $50 and over (excluding taxes and any applied discounts).

PLEASE NOTE: Orders containing Nail Polish and Aerosols are NOT eligible for the free shipping offer. Nail Polish and Aerosols are considered "hazardous material" by the department of transportation and may not be shipped by air. Therefore, any order containing Nail Polish or Aerosols must be sent via UPS Ground.

STANDARD SHIPPING

For orders totaling less than $50 and other shipping methods, the rates are:

Order Total USPS Priority UPS Ground UPS 3rd Day UPS 2nd Day UPS Next Day AK, HI UPS 2 Day Air
 Up to $50 $6 $7 $11 $17 $27 $21
 $50 - $100 FREE $9 $13 $19 $28 $21
 Over $100 FREE FREE $12 $13 $21 $20
Processing Time 2 - 3 business days 2 - 3 business days 2 - 3 business days 2 - 3 business days 2 - 3 business days 2 - 3 business days
Carrier Delivery Time 3 - 5 business days (Including Saturday) East Coast: 1-4 business days / West Coast 4-7 business days 3 business days 2 business days 1 business day 5 business days
 Total Delivery Time*  Up to 6-8 business days Up to 10 business days Up to 6 business days Up to 5 business days Up to 3 business days Up to 8 business days