We Can Help!
If you have questions or need help with your account, contact us. We're happy to help!
Call us toll free 1-800-784-URBAN (8722). We're available Monday to Friday 10 AM to 7 PM EST.
SHIPPING PRICING
OUR COMMITMENT
We strive to ship your order as soon as possible after you place your order (subject to the order having been accepted by us as will be confirmed to you by email), normally within 2 working days or less if the goods are in stock, and in any event within 30 days beginning on the day after you place your order.
FREE SHIPPING
Get FREE Standard USPS Shipping on all merchandise orders $50 and over (excluding taxes and any applied discounts). PLEASE NOTE: Orders containing Nail Polish and Aerosols are NOT eligible for the free shipping offer. Nail Polish and Aerosols are considered "hazardous material" by the department of transportation and may not be shipped by air. Therefore, any order containing Nail Polish or Aerosols must be sent via UPS Ground.
STANDARD SHIPPING
For orders totaling less than $50 and other shipping methods, the rates are:
| Order Total | USPS Priority | UPS Ground | UPS 3rd Day | UPS 2nd Day | UPS Next Day | AK, HI UPS 2 Day Air |
|---|---|---|---|---|---|---|
| Up to $50 | $6 | $7 | $11 | $17 | $27 | $21 |
| $50 - $100 | FREE | $9 | $13 | $19 | $28 | $21 |
| Over $100 | FREE | FREE | $12 | $13 | $21 | $20 |
| Processing Time | 2 - 3 business days | 2 - 3 business days | 2 - 3 business days | 2 - 3 business days | 2 - 3 business days | 2 - 3 business days |
| Carrier Delivery Time | 3 - 5 business days (Including Saturday) | East Coast: 1-4 business days / West Coast 4-7 business days | 3 business days | 2 business days | 1 business day | 5 business days |
| Total Delivery Time* | Up to 6-8 business days | Up to 10 business days | Up to 6 business days | Up to 5 business days | Up to 3 business days | Up to 8 business days |

The Coalition for Consumer Information on Cosmetics (CCIC) consists of seven national animal protection groups banded together to help make shopping for animal-friendly cosmetics easier and more trustworthy. If a customer sees the internationally recognized "leaping bunny" logo on a cosmetic or a website, they know that the company has committed to The Corporate Standard of Compassion for Animals, a voluntary pledge that companies make not to test on animals during any stage of product development. The company's ingredient suppliers make the same pledge and the result is a cosmetic guaranteed to be 100% free of animal testing. Urban Decay has made this commitment. To find out more about our friends at the CCIC, visit
People for the Ethical Treatment of Animals (PETA), the largest animal rights organization in the world, with more than one million members and supporters, is dedicated to establishing and protecting the rights of all animals. Companies that have joined PETA’s Caring Consumer Project have pledged—in writing—that they and their suppliers do not conduct or commission animal tests on ingredients, formulations, or finished products, and that they will not do so in the future. Urban Decay displays PETA’s cruelty-free bunny logo to assure our customers that we do not use or condone animal tests. We believe that you can have a killer look without killing or harming animals. For more information, please visit
If you see Marley’s purple paw print next to a cosmetic, Urban Decay certifies that it is a vegan cosmetic, and does not contain any animal-derived ingredients. Although we are a cruelty-free company, and not a vegan company, we love vegans and want to make your shopping experience as pleasurable and informative as possible! Our first step in making UrbanDecay.com vegan-friendly was to identify these cosmetics and make it easy to shop. Currently, we are working with our laboratories to find out which of our non-vegan cosmetics can be converted. In many situations, there is a plant-derived or synthetic alternative to an animal-derived ingredient. For cosmetics where we do not feel our quality will be compromised, and we can deliver the same rich color and texture you desire, we will convert the cosmetic to 100% vegan ingredients. Be on the lookout for new additions to our vegan cosmetics, and thank you for supporting Urban Decay!
The pioneers and products featured in Splendora Eco Style won their editors over not only because they are gutsy and green, but because they are fusing fresh ideas with exceptional design. Splendora was impressed with our selection of vegan cosmetics.