SHIPPING PRICING & INFORMATION
HOLIDAY SHIPPING FAQS
Q: How is my credit card going to be charged?
A: Depending on your specific bank policies, in most cases Urban Decay will place a hold on your card until the item is shipped. When shipped, your credit card will be fully charged.
Q: Why are you not shipping?
A: From time to time we need to count each and every one of your favorite UD items in our warehouse. This is one of those times!
Q: Is Customer Service still open during this time?
A: Yes, customer service can still be reached all the normal ways. Contact us here.
Q: Can I still return products from a prior purchase?
A: Yes, we're still processing returns during this time. Please follow these instructions. Begin Return process here.
Q: Can I change or cancel my order?
A: Please contact customer service to discuss all options.
For orders to arrive by Dec 24th, you must order by the below date based on shipping method.
|Shipping Method||Final Order Date|
|USPS APO/FPO||Friday, Dec 6th|
|USPS Domestic||Monday, Dec 16th|
|UPS Ground||Monday, Dec 16th|
|UPS 2nd Day||Monday, Dec 16th|
|UPS Next Day||Monday, Dec 16th|
Get FREE Standard USPS or UPS Shipping on all merchandise orders $35 and over (excluding taxes and any applied discounts).
PLEASE NOTE: Nail Polish and Aerosols are considered "hazardous material" by the department of transportation and may not be shipped by air. Therefore, any order containing Nail Polish or Aerosols must be sent via UPS Ground.
For orders totaling less than $50 and other shipping methods, the rates are:
|Order Details||USPS Priority||UPS Ground||UPS 2nd Day||UPS Next Day|
|Processing Time||(All orders take up to 1 business day to process, but most of the time we're awesome and get them out the same day! UPS Next Day and 2nd Day orders need to be received by 10AM PT to ship the same day.)|
|Carrier Delivery Time
|3 - 5||East Coast: 1-4
West Coast 4-7
|Total Delivery Time*
|Up to 6||Up to 8||Up to 3||Up to 2|
AK, HI, AND MILITARY ADDRESSES
UrbanDecay.com does ship to Alaska, Hawaii, and APO / AP military addresses. However, please note that UPS does not ship to APO / AP military addresses. USPS Priority is the only shipping option for military addresses.
|Standard Shipping Methods||Continental US, Hawaii & Alaska||PO Boxes|
|UPS Ground||Continental US only (excludes HI & AK)||No|
|Expedited Shipping Methods||Continental US, Hawaii & Alaska||PO Boxes|
|UPS Next Day||Yes||No|
|UPS 2nd Day||Yes||No|