When you place an order with UrbanDecay.com, we will send you an immediate email confirmation containing your Order Number. You can use this order number when you call our Online Orders department if you have any questions or concerns regarding your order. Orders cannot be tracked until they have been shipped. Once your order has shipped, you can get your tracking number by calling (800)784-URBAN (8722), or emailing your request and order number to info@urbandecay.com. Customer service is available Monday through Friday, 7:00 AM to 5:00 PM Pacific Time, excluding holidays.