We offer a 45-day “Love-It-or-Leave-It” Guarantee. This means that if you don't love our products, for any reason, we'll take them back within 45 days of your order date and refund your full purchase price. So go ahead, take a chance on something new; we've got you covered!
UNDER 45 DAYS
You have up to 45 days (from the shipment date) to return merchandise with which you are not satisfied. Purchases of Sale items are final and are not eligible for return or exchange. All returns are credited in the original form of payment.
OVER 45 DAYS
Item(s) received within 46-90 days of shipment date will receive a refund in the form of Urban Decay store credit, which can be used any time at www.urbandecay.com
Items received more than 90 days after the shipment date may not be returned.
Please provide as much information about the original order as possible (such as order number, customer name, or email address). Your refund will be in the form of Urban Decay store credit that can be used any time at www.urbandecay.com
. Gift returns only apply to purchases made on www.urbandecay.com
, all other purchases must be returned to the retailer from which the product was purchased in accordance to their return policies.
Without identifying order information, we will issue a credit in the form of Urban Decay store credit for the item's lowest selling price.
GIFT WITH PURCHASE RETURNS
Any FREE product or FREE gift must accompany the return to receive a refund to the payment method used on urbandecay.com. Urban Decay store credit will be issued on a return not accompanied by the FREE product or FREE gift.
RETURNING DEFECTIVE/WRONG ITEMS
Please send the defective or incorrect item(s) back to us, using the free returns process. Once we receive the returned item(s), we will gladly send you a replacement. Use the return form included in your original packaging or contact Customer Service. If you have any further questions or concerns, we're here for you at 1-800-784-8722, Monday–Friday, 7:00 AM–5:00 PM Pacific Time, excluding holidays. for more information.