We offer a 45-day Love-It-or-Leave-It Guarantee. This means that if you don't love our products, for any reason, we'll take them back within 45 days of your order date and refund your full purchase price. So go ahead, take a chance on something new; we've got you covered!
RETURNING URBANDECAY.COM PURCHASES BY MAIL (UNDER 45 DAYS)
If you purchase something through UrbanDecay.com
and aren't completely satisfied, you have up to 45 days (from the shipment date) to return it. All returns are credited in the original form of payment.
We're sorry, but items purchased in an Urban Decay store can't be returned through UrbanDecay.com
RETURNING URBANDECAY.COM PURCHASES BY MAIL (OVER 45 DAYS)
Item(s) received within 46 to 90 days of the shipment date will receive a refund in the form of an Urban Decay E-Gift Card, which can be used anytime www.UrbanDecay.com
Items received more than 90 days after the shipment date may not be returned.
Please provide as much information about the original order as possible (such as order number, customer name, or email address). Your refund will be in the form of an Urban Decay E-Gift Card, which can be used anytime at www.UrbanDecay.com
. Gift returns only apply to purchases made through www.UrbanDecay.com
. All other purchases must be returned to the retailer from which the product was purchased in accordance to their return policies.
Without identifying order information, we will issue an Urban Decay E-Gift Card for the item's lowest selling price. This E-Gift Card can be used anytime at www.UrbanDecay.com
GIFT WITH PURCHASE RETURNS
If you received a FREE product or FREE gift with your purchase, you must include it with your return shipment in order to be refunded in the original form of payment. But please hold on to any free samples you received in your order—those are yours to keep and enjoy!
RETURNING DEFECTIVE/WRONG ITEMS
Please send the defective or incorrect item(s) back to us, using the free returns process. Once we receive the returned item(s), we will gladly send you a replacement. Use the return form included in your original packaging or contact Customer Service. If you have any further questions or concerns, we're here for you at 1-800-784-8722, Monday–Friday, 7:00 AM–5:00 PM Pacific Time, excluding holidays. for more information.
EXCHANGING URBANDECAY.COM PURCHASES IN AN URBAN DECAY STORE
Items purchased through UrbanDecay.com
may be exchanged in an Urban Decay store within 45 days of the shipment date. Proof of purchase is required.