Returns Policy

LOVE-IT-OR-LEAVE-IT GUARANTEE

With our Love-It-or-Leave-It Guarantee, you can return an item for FREE if you're not completely satisfied. Please note that this guarantee only applies to products purchased on UrbanDecay.com. At present, UrbanDecay.com only ships within the United States.

Please note that although we have tried to represent our shades as accurately as possible, the actual colors you see will depend on your monitor.

FREE RETURNS

UrbanDecay.com now offers free returns, making our Love-It-or-Leave-It Guarantee even sweeter for you!

UNDER 60 DAYS

If you're not happy with an item you purchased, you have up to 60 days (from the shipment date) to return it. All returns are credited in the original form of payment.

OVER 60 DAYS

Returns received more than 60 days after the shipment date will not be processed.

RETURNS ON SALE ITEMS

Unfortunately, all sale items are final sale and cannot be returned or exchanged.

ORDERS THAT INCLUDED A GIFT WITH PURCHASE

If you received a FREE product or FREE gift with your purchase, you must include it with your return shipment in order to be refunded in the original form of payment. But please hold on to any free samples you received in your order—those are yours to keep and enjoy!

DEFECTIVE/INCORRECT ITEMS

Please call Customer Service toll-free at 1-800-784-8722, Monday through Friday, 7:00 AM to 5:00 PM Pacific Time, excluding holidays to schedule a replacement.

FREE RETURN PROCESS

To return merchandise to UrbanDecay.com, please follow these easy steps:

STEP ONE

Please fill out the Return Merchandise section on the back of the invoice (enclosed in your original order) and place it inside the return package.

STEP TWO

Affix the return label provided on your packing slip to the outside of the return package.

If the label is not available, please contact Customer Service toll free at 1-800-784-8722, Monday through Friday, 7:00 AM to 5:00 PM Pacific Time, excluding holidays, or click here to contact us.

STEP THREE

Make a copy of the completed invoice and UPS tracking number for your records.

STEP FOUR

Your return shipping via UPS will take 3 to 5 business days to arrive at our facility. Upon receipt, it will be processed within 1 to 2 business days. Depending on your financial institution, it can take 5 to 7 business days to post to your account.

Please note: Only products purchased on UrbanDecay.com may be returned for a refund.

ITEMS PURCHASED AT RETAIL

ITEMS PURCHASED THROUGH OUR RETAIL PARTNERS

We are sorry, but we cannot accept merchandise purchased at an Urban Decay retail partner. At Urban Decay we respect our partnerships with our trusted retailers and aim to create policies that are beneficial to the customer, the retailer and Urban Decay. Due to this, all items purchased through our retail partners must be returned to the retailer from which the product was purchased in accordance with their return policies.

ITEMS PURCHASED AT AN URBAN DECAY STORE

We're sorry, but items purchased in an Urban Decay store can't be returned through UrbanDecay.com.

If you have questions, please contact Customer Service toll-free at 1-800-784-8722, Monday through Friday, 7:00 AM to 5:00 PM Pacific Time, excluding holidays, or click here to contact us.

EXCHANGES

Items purchased through UrbanDecay.com are eligible for exchange in an Urban Decay store. At this time, UrbanDecay.com does not offer exchanges.