Answer to common questions
Holiday 2021 Shipping Schedule
How can I track my order?
Where can I buy Urban Decay?
When is your next promotion?
What if the product I want is out of stock?
Why is my order still processing?
My order is missing an item.
Where can I find out how to apply Urban Decay products?
Can you send samples of your products?
Is there a limit to the number of orders I can place?
How do I make a return?
Do Urban Decay e-gift cards ever expire or depreciate?
Can I return an order made with an e-gift card?
Can customers split payments between an e-gift card and credit card?
How do I find my e-gift card balance?
How do I know if my new UD product is legit?
Can you request a refund in the form of an e-gift card rather than the original form of payment?
Is there any amount on an Urban Decay e-gift card that is too small as a balance?
Where can I use an e-gift card purchased on urbandecay.com?
What is your policy on lost or deleted e-gift cards?
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