Shipping and Returns
Hey there! Due a high volume of shoppers, delivery times may be a bit longer than usual. Please be sure to check your expected delivery date below.
- For Ground, we recommend you place your order by 12/11 5PM EST to receive your gifts by 12/24
- For 2 Day Air, we recommend you place your order by 12/18 5PM EST to receive your gifts by 12/24
- For Next Day, we recommend you place your order by 12/21 5PM EST to receive your gifts by 12/24
Check your order status here.
Freak and Rockstar member levels of UD Beauty Junkies get FREE shipping with every order (Rockstar members get 2 Day shipping!), plus a ton of other perks. Joining is quick, easy and FREE; just sign up here.
Not ready to commit? Get free FedEx SmartPost® or free shipping on all orders of $25 or more (excluding taxes and any applied discounts).
Not a UD Beauty Junkies member? Have an order totaling less than $25? Or looking for expedited shipping options? Here are the rates:
|Order Details||FedEx SmartPost®||Ground||2nd Day||Next Day|
|Carrier Delivery Time
|3-5||East Coast: 1-4
West Coast 4-7 2 1
|Total Delivery Time
|Up to 6||Up to 8||Up to 3||Up to 2|
|Processing Time||(All orders take up to 1 business day to process, but most of the time we're awesome and get them out the same day! Next Day and 2nd Day orders need to be received by 10AM PT to ship the same day.)|
AK, HI, AND MILITARY ADDRESSES
UrbanDecay.com does ship to Alaska, Hawaii, Puerto Rico, APO/AP military addresses and P.O. boxes. However, please note that UPS does NOT ship to APO/AP military addresses or P.O. boxes. FedEx SmartPost® is the only shipping option available for delivery to military addresses and P.O. boxes. Please allow 4-6 weeks for delivery to some military addresses, as well as to Alaska, Hawaii and Puerto Rico specifically for ANY PRODUCT THAT REQUIRES GROUND SHIPPING.
|Shipping Methods||Continental US, Hawaii & Alaska||PO Boxes|
|Ground||Continental US only (excludes HI & AK)||No|
Urbandecay.com has partnered with MyUS.com to offer convenient International Shipping. MyUS.com membership can offer you deeply discounted international shipping rates for shipping to more than 225 countries. They can provide you with a US street address, receive packages on your behalf, and then ship your order overseas. MyUS.com also helps prepare customs paperwork for your shipments.
HOW IT WORKS
1. Choose your MyUS.com subscription, create your account and receive your own US address.
2. Use your new US address provided by MyUS.com when placing your order with us.
3. Once we ship your order, MyUS.com will manage the mail forwarding process to you.
Please note that some items cannot be shipped to international addresses and are not eligible for MyUS.com's services. These restrictions include such items as pressurized cans (e.g. aerosol cans), and hazardous materials (e.g. nail polish).
Please see the "TIPS" section on the product detail page for any restrictions. Additional restrictions may apply to your destination; the MyUS.com website has a complete list of prohibited items for different countries.
The unauthorized reselling or distribution of Urban Decay products is prohibited. Orders placed with the intention of exchanging money for product, are against Urban Decay company policy. We have alerts in our system setup to identify such orders. Urban Decay reserves the right to cancel any order, without prior notification to the customer.
Obtaining a MyUS membership does not bypass this company policy. If you would like clarification on whether your order is considered "reselling", please feel free to contact Customer Service (see contact information below).
If you choose to use MyUs to forward your order outside of the continental United States, Alaska, or Hawaii, then we consider their U.S. address to be the destination for your order.
Our responsibility for loss or damage to your order ends once it reaches their warehouse safely. We recommend reviewing their insurance options for international shipments before you place your order. Urban Decay Customer Service 1-800-784-8722 Monday through Friday, 7:00 AM to 5:00 PM Pacific Time, excluding holidays.